How can I redeem my voucher?
If you have received a voucher, you can redeem it at the end of your order by entering the voucher code. Only one voucher can be redeemed per order.

Is there a difference between a promotional voucher and a purchased voucher?
A promotional voucher is given to you as a "gift" by us or one of our partners. It is tied to conditions such as a minimum purchase value and an expiry date. A purchased voucher was bought from us in the online shop https://rb-en.home.bartel.ws/gifts and corresponds to its purchase value. Purchased vouchers and sponsorship vouchers are generally valid for 3 years from the year of issue. Please note: vouchers are excluded from return and cash payout!

Is there a minimum purchase value? And what is the difference to the minimum order value?
The minimum purchase value refers to the value of the entire order minus any returns. If part of the order is returned, the value of the returned goods is deducted from the order. As a result, your minimum purchase value may fall short and the voucher amount is deducted as well. With a minimum order value it does not matter whether part of the goods is returned. What counts here is the value of your order at the time of purchase.

What if I have several vouchers? Can I combine them?
Vouchers cannot be combined.

Can vouchers be paid out?
Cash payout or crediting of a remaining amount is not possible.

I forgot to redeem the voucher. Can I have it credited afterwards?

Vouchers can only be redeemed before the order is completed. A subsequent credit is not possible.

What happens to my voucher if I return something?
If returning your goods brings the order below the minimum purchase value of a promotional voucher, the voucher amount is deducted. For purchased vouchers, the value of the returned items is deducted from the voucher and stored as internal credit.

How long is my voucher valid?
You can find the validity period of promotional vouchers on the voucher. Promotional vouchers have a validity period stated on the voucher. Purchased vouchers and sponsorship vouchers are valid for 3 years after issue, which is regulated by law. In most cases the validity is printed on the voucher.

Can I buy other vouchers with vouchers?

No, vouchers cannot be paid for with other vouchers.